Refunds and cancellation

Draft. This page was written from what the app stores and does, and has not been reviewed by a lawyer. Fill in what is marked, have it reviewed, and take this note out before the site goes live.

The rules below are a common starting point for a monthly subscription, not something you have decided. Read each one as a question: is this how you want to do it?

Cancelling

• You may cancel at any time by writing to hello@pumpcopilot.in from the email address of an administrator of your company.
• Cancellation takes effect at the end of the month you have paid for. You keep full use of PumpCoPilot until then, and you are not charged again.
• You may cancel for one pump and keep the others.

Your data when you cancel

• Before the paid month ends, download every report for Excel from Reports and keep the workbook.
• After it ends, your data is kept for 30 days in case you come back or need another copy, and is then deleted.

Refunds

• A month that has started is not refunded, in whole or in part, when you cancel during it.
• If you were charged twice, or charged after a cancellation had taken effect, the amount is refunded in full.
• If the service was unavailable to you for more than 72 hours in a row in a month through our fault, write to us and that month is refunded or credited to the next, as you prefer.
• A setup or onboarding charge, where there is one, is not refunded once the work has been done.

How a refund is made

Refunds go back to the account or card the payment came from, within 7 working days of our agreeing to it. Your bank may take a few days more to show it.

Asking

Write to hello@pumpcopilot.in with your company's name and the payment in question. We answer within 2 working days.